Share Your Feedback
We value your opinion. Your feedback is taken seriously. Whether it’s positive or negative, we’re committed to addressing your concerns and improving our services.
At Horizon SDA Care, your satisfaction is our top priority. Whether you have a suggestion, a concern, or simply want to share your experience, we’re here to listen.
Your feedback is valuable. It helps us improve our services and ensure that we’re meeting your needs.
To submit a complaint or provide feedback, please fill out our feedback form.
Let’s talk. Contact us today to share your thoughts.
Making a complaint to the NDIS Commission.
If you do not want to make a complaint to us, you can contact the NDIS Commission if you are unhappy about our service.
You can contact them:1800 035 544
- Complaints about a provider or worker: 1800 035 544
- Online: Feedback form or live chat (here)
- Email: enquiries@ndis.gov.au
- Phone: 1800 800 110 (NDIS National Contact Centre), Monday – Friday 8am to 8pm
- In person: by visiting an NDIS office, Local Area Coordinator (LAC) or Early childhood (EC) partner
- Mail: NDIA, GPO Box 700, Canberra ACT 2601.
- If you need an interpreter, call the Translation and Interpreting Service (TIS) on 131 450 and ask to be connected to the NDIS
- If you have hearing or speech loss, contact TTY on 1800 555 677 or the National Relay Service on 1800 555 727.